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Airbnb says a third of its customer support is now handled by AI in the US and Canada

## Airbnb Boosts Customer Support with AI, Now Handling a Third of Inquiries **San Francisco, CA** – Airbnb has announced a significant shift in its customer service strategy, revealing that artificial intelligence now handles approximately one-third of its customer support interactions in the United States and Canada. This move underscores a growing trend among major

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Airbnb plans to bake in AI features for search, discovery and support

**Airbnb Embraces AI for Enhanced User Experience** Airbnb is set to significantly integrate artificial intelligence across its platform, signaling a strategic move to refine how users search, discover, and receive support. The travel giant plans to bake AI features into core functionalities, aiming for a more intuitive and personalized experience for both guests and hosts.

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